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To register as a wholesale customer, we require the following information:
1) Full Name of Business
2) Name of Business Owner and Contact Buyer
3) Phone Number and Address
4) E-Mail Address
5) State Resale Number or Tax ID number
6) Your chosen account name and password for internet ordering.
The account name may be your email address.
Upon receipt of this information we will email you an acknowledgement containing your
assigned customer number. You may then access the online store or order from the
store using your account name and password.
If you are planning to open a new business and currently do not have a state resale
number, please contact us directly at 1-866-264-4547.
Minimum Order: Our minimum order is $50.00.
Payment Information: We currently accept MasterCard and Visa for online orders.
Established customers can also use a purchase order and then pay by business check
or money order (payment is expected within 30 days).
Ordering: Please include your customer number when ordering. This number will be
given to you when your account is established, and can be found above or below the
name of your company on your invoices. This number will help us do our job and
provide you with fast efficient service. Orders may be submitted on this web site or,
alternatively, by mail, fax, e-mail or phone.
Please Note: We may not be able to add to or change orders unless the change is
made the same day the order was placed. Please contact us and we will see what we
can do to accommodate you. We will be happy to write a new order for any new items
needed.
Preparation time: Preparation time to process an order is typically 1-3 business days,
except during holidays (from September to December) when preparation may take up to
7 business days.
Special Orders: All special orders and private label requests will require a 50% deposit
on the total amount.
Shipping: We ship via UPS Ground unless requested otherwise. Standard UPS
shipping time is between 1 to 6 business days within the US. For faster service we can
ship UPS 1st or 2nd Day Air. Shipping cost is determined by weight and size as
calculated by UPS. We do not add any handling charges.
Backorders: If we do not have the merchandise in stock, we will contact you. If you like,
we will backorder it for you and ship it to you when it comes in.
Refund Policy: We offer a full credit or refund if the item was received damaged or
defective or if an incorrect item was shipped. We will also provide free return shipping if
your return is the result of our error.
Return of Merchandise: If you decide to return merchandise that you ordered, we will
accept return merchandise less a 15% restocking fee if we are notified within 30 days of
receipt of the order and the merchandise is unopened. The 15% fee will be deducted
directly from the credit. If your return is not the result of our error, the shipping costs
associated with your return will be deducted from the amount of the credit or refund.
Guarantee: Apex Trading LLC will guarantee all merchandise, provided defects are not
due to misuse or negligence on the part of the user.
Apex Trading LLC is committed to the success of our wholesale customers. If you have
any concerns or issues, please feel free to communicate with us and we'll do our best to
resolve them to your satisfaction.
9640 SW Sunshine Court Suite 500
Beaverton, OR 97007
866.264.4547 FAX 866.707.8598
apextrading@integraonline.com